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Below Wholesale Authentic Designer Denim Jeans

 
Dear Mr. ********,

First let me say how completely impressed I am with not only your company and quality of your merchandise but you personally. Your customer relations, knowledge of your product and willingness to help others is outstanding.

As you know I was having problems selling my jeans on ebay. The Ebay TOS & Safety and Trust Department is in the process of cleaning out and checking up on all the sellers, trying to prevent the ramped sale of counterfeit jeans.

I was one of the first to have ALL my listings pulled and called to Provide the documentation on each and every item I wished to list. I sent in what little paper work I had, It wasn’t enough.

Most distributors are known and understandable so for not giving out their paperwork for just this reason; to prevent others from selling knockoffs using valid invoices, bill of sales and certificates of authenticity provided by their legitimate distributors., then having it traced back to them.

You Sir, were the only one to stand up and take the time to provide the documentation to ebay. I heard back from the TOS & Safety and Trust department that very next day. Each and everyone of my Denim listing where I had purchased the item from you was Re-listed and I was given an apology.

I was told you acted as my advocate and faxed in over 69 pages of documents. Bravo to you Mr. ********, To do this for a small dealer like myself. If you have a place to post this letter so that others may see to what extent you will go to help your customers, you have my permission to do so. I will NEVER buy from another distributor again, I thank you again for spending the hours it must have taken to assemble and fax all that paper work to ebay and represent me.

Sincerely and with truest intent

*** *********


From: eBay Customer Support
 

Dear Mr. ********,

Thank you for faxing the additional information for seller
**************. In review of your fax, we have contacted the seller and
made the listings available for relisting.

You stated that a number of clients had received a response, please be
aware these are commonly counterfeit brands and there are many sources for
replicas, I hope you can understand the precaution.

We do appreciate you taking the time to fax the information.

Thank you for your cooperation in this matter.

Sincerely,
****

eBay Customer Support


Dear Mr. ********,

You went above and beyond for us when we were told by
ebay that it was suspected our jeans were not
authentic!

This note is late and I apologize for the delay, but I
do want you to know how much I appreciate your sending
all of the necessary documents to Ebay to prove the
authenticity of the jeans!  I received an apology from
Ebay just 24 hours after I notified you of the
problem!

You are a stand up distributor and I know why you are
doing so well in business.  You definitely get what
you pay for with Denim 411!

We are revamping our business right now but after the
first of the year we will be haunting your site again!

Please feel free to publish this note on your site for
anyone who is concerned about the costs, authenticity,
or anything else regarding your products! 

We were put to the test and you came through!  We were
proven right to believe that you were a wholesaler who
would find us authenticity in the designer jean
market!

Thanks again!

****** & *****

 

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